Get in Touch With Us
This page tells you how to contact the editorial team behind NZ Online Casinos, what we can realistically help with, and where to go instead when your question is about money sitting in a casino account. We research and publish reviews of online casinos available to New Zealanders — we do not operate any of them, hold player funds, or have access to your account.
Email us directly
The fastest route is email: [email protected]. We aim to reply within two working days, New Zealand time. Public holidays and the December–January period usually add a day or two.
Include the following and you will get a more useful answer first time:
- The page on larc4co.com you are writing about, if any.
- The casino brand involved, and the date of the event.
- Screenshots of terms, emails or transaction records, where you have them.
- Whether you want a correction published, or just an answer.
Please do not send passwords, full card numbers, copies of your passport or driver licence, or anything else a casino asked you for during verification. We never need those, and we will delete them if they arrive.
Where commercial relationships sit
Some links on this site are commercial. If you open an account through one, NZ Online Casinos may earn a commission from the operator. That arrangement pays for the research; it does not buy a position in our rankings or a kinder write-up, and we publish limitations on brands we earn from. If you believe a review reads like an advert rather than an assessment, say so in an email — that is exactly the kind of message we want.
What we can help with, and what we cannot
| You are asking about | Can we help? |
|---|---|
| A factual error or out-of-date term in our content | Yes — corrections are our priority queue |
| How a wagering requirement, expiry date or cashout cap works | Yes — we can explain the mechanics in general terms |
| A withdrawal that has not arrived | No — only the operator can move your funds |
| A closed, locked or verification-held account | No — contact the casino, then its licensing body |
| A bonus you believe was applied incorrectly | Partly — we can read the published terms with you |
| Self-exclusion or a deposit limit on your account | No — this must be set with the operator or a support service |
| Partnership, media or affiliate enquiries | Yes — mark the subject line clearly |
If your issue is with a casino, not with us
Work through it in order. Skipping a step usually means the complaint gets bounced back.
- Raise it with the operator in writing. Live chat is fine for a first question, but ask for a written response or a ticket reference. Keep the transcript.
- Ask for the formal complaints procedure. Licensed sites publish one, usually with a stated timeframe for a final response.
- Escalate to the licensing authority or its named dispute service. The licence details are normally in the site footer or terms. Check they are current rather than assuming.
- Keep your own record. Dates, amounts in NZD, screenshots of the terms as they appeared when you accepted them. Terms change; your screenshot does not.
Two points New Zealand readers often get wrong. First, a site accepting NZ customers and NZD accounts is not the same as being authorised to serve them — those are separate questions, and overseas licensing gives you a different set of remedies than a domestic one would. Second, your realistic leverage in a dispute comes from the operator's licence conditions, not from where you happen to live. We can point you to the right place to look; we cannot represent you.
Questions about the casinos we list
Most reader mail is about the offers attached to the brands on our top lists, so here is the short version of the three we are asked about most, including the parts that tend to cause the follow-up email.
LuckyDreams
Our top-ranked entry, at an editorial rating of 10.0, largely because the headline package — up to $10,000 plus 500 free spins — is spread across several deposits rather than loaded onto one large first payment, which suits readers depositing modest amounts. That rating is our own assessment, not a customer-review score. The catch readers write in about: "up to" is a ceiling, not an allocation. The maximum only applies if you deposit at the matching amount each time, free spins usually release in daily tranches rather than all at once, and wagering must clear before any withdrawal. Check the maximum bet allowed while a bonus is active — exceeding it is the most common reason a balance is voided.
VegasNow
Rated 9.9, and on the list because the up to $8,000 plus 500 free spins offer sits in the same structural family as our top pick without the higher ceiling, which makes it a fair comparison point for readers deciding whether a bigger advertised number actually changes anything for them. It usually does not. The limitation: a large multi-deposit package takes real commitment to work through, and if you only intend to make one deposit you will never touch most of the advertised figure. Read the expiry window before you opt in.
LetsLucky
Rated 9.7, included because $4,500 plus 300 free spins is a more proportionate package for a casual player, and smaller bonuses generally come with less to unwind. The trade-off is obvious enough: the headline is well below what several other listed brands advertise, and free-spin winnings are commonly capped separately from the cash bonus, so the amount you can actually withdraw from them may be much smaller than the spin count suggests.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Just Casino | Up to $5,000 + 400 Free Spins | 9.7 |
| LuckyOnes | Up to $20,000 + 500 Free Spins | 9.7 |
| Lukki | Up to $4,000 + 300 Free Spins | 9.7 |
| Play FashionTV | Up to $25,000 + 500 Free Spins | 9.6 |
| Kingdom Casino | 600% up to $19,000 | 9.6 |
| Betrepublic | 250% up to $3,000 + 200 FS | 9.4 |
| 22bet | 100% up to € / $ 122 | 9.4 |
All offers are as advertised by the operators and verified at our fact-check date of 29 September 2026. Terms change without notice — always read the current version on the operator's own page before depositing. Readers comparing against UK-facing alternatives sometimes find our guide to casinos operating outside GamStop useful background, though the rules there differ from anything that applies in New Zealand.
Deposits, withdrawals and fees — what to check before you email
A large share of the questions we receive turn out to be answered in the cashier terms. Before you write, check these:
- Minimum deposit. Often a low figure in NZD, but bonus eligibility can require a higher amount than the account minimum. These are two different numbers.
- Payment method. Debit and credit cards, bank transfers and e-wallets are common; POLI and PayPal availability varies by operator and is not guaranteed for New Zealand accounts. Verify on the cashier page rather than assuming.
- Fees. Some operators charge on withdrawals below a threshold, or after a set number of cashouts per month. Currency conversion can apply if the account is not held in NZD.
- Withdrawal route. Many casinos return funds by the method you deposited with, which matters if you paid by a card you have since cancelled.
- Timings and limits. Expect an internal review period before the payment is sent, plus your bank's own clearing time. Weekly and monthly withdrawal caps are common on large wins and are often stated only in the full terms.
- Verification. KYC identity checks, and sometimes source-of-funds checks on larger amounts, are a licensing obligation rather than a stalling tactic. Submitting documents early usually shortens the first withdrawal.
If you have checked all of that and the answer still is not there, email us with what you found and we will tell you how we read it.
What our listings cover
So you know the scope of what we can answer on: our reviews look at pokies and slots including progressive jackpots, table games such as blackjack, roulette and baccarat, live dealer rooms, and the mobile experience through browsers and apps. Where the information is published, we note software providers, stated RTP and slot volatility, and whether random number generator testing is disclosed. Most of these operators also run a sportsbook and sometimes virtual sports or a poker room alongside the casino — those sit under different bonus terms and different wagering rules, so a welcome offer claimed on the sports side generally cannot be moved across to pokies. If your question is about a sports bonus, tell us, because the answer is usually not the same.
Eligibility, and the limits of what this site is
NZ Online Casinos publishes research and comparison, not gambling services. Our content is written for adults in New Zealand, and every operator sets its own minimum age and eligibility rules — check them before registering, since access can also be restricted by your location or payment provider. We do not claim any operator is completely safe, and no one can guarantee a withdrawal or a win. Gambling is entertainment with a cost attached, never a way to make money or fix a financial problem.
If gambling has stopped being fun, do not email us about it and wait for a reply. In New Zealand, the Gambling Helpline is free and available 24 hours a day on 0800 654 655, and text support is available on 8006. Most operators also offer self-exclusion, deposit limits and loss limits inside your account settings, and blocking software can restrict access at device level. These are practical tools, not a last resort.
Corrections, feedback and media
Corrections carry the most weight with us. If a bonus figure, payment method or licence detail on this site is wrong or has gone stale, tell us what you found and where, and we will check it against the operator's published terms and update or retract. Genuine corrections get a dated note on the page.
For partnership, advertising or media enquiries, use the same address and say so in the subject line. Commercial contacts are handled separately from editorial, and an advertising conversation does not reach the people who set the rankings.
Editorial enquiries are reviewed by Amelia Foster and the NZ Online Casinos research team. One real person reads your message — we do not send an automated reply and call it an answer.